ADDITIONAL SUPPORT

We recognise that certain customers are at greater risk of poor outcomes when dealing with their finances and vulnerability can arise for a wide range of reasons. We tailor our approach to your needs and circumstances and will work with you in a respectful and sensitive manner to understand your specific and unique requirements. We will do everything we can to support your needs and will always remain open and approachable.

If we believe that further help and assistance may be required, we will signpost you to relevant charities, advice services and organisations that will be able to offer you further specialised support.

Support with Financial Difficulties

If you are experiencing payment difficulties, you may wish to consider contacting MoneyHelper for free and impartial help. https://www.moneyhelper.org.uk/en

Protecting yourself against fraud and scams

If you feel you have been the victim of a fraud or scam, please do not hesitate to report it.

You can contact:

Action Fraud - www.actionfraud.police.uk or call 0300 123 2040 Citizens Advice consumer service – 0345 404 0506 The gov.uk website has a list of where you can report scams phishing and suspicious websites - www.gov.uk/report-suspicious-emails-websites-phishing

If it is an emergency, and crime is in progress or about to be committed, call 999. If its urgent but not an emergency, please call 101 and notify the Police.

Financial Abuse

If you have been a victim of financial abuse, UK Finance’s “Its your money” guide provides information on what support is available to you.

Bereavement Advice Centre.

There are many practical issues to manage when someone dies. The Bereavement Advice Centre supports and advises people on what they need to do after a death. The service is free, and their contact details are:

Website: www.bereavementadvice.org

Telephone: 0800 634 9494

Mind

Mind provides advice and support to empower anyone experiencing a mental health problem. The service is free and their contact details are:

Website: www.mind.org.uk

Telephone: 0300 123 3393

Face-to-Face: Find details of their local offices at www.mind.org.uk/information-support/local-minds/

Samaritans

A 24 hours a day service providing confidential support for people who are experiencing feelings of distress or despair including those which may lead to suicide.

UK Helpline number: 116 123

Dementia Friends

Dementia Friends aims to transform the way the nation thinks, acts and talks about dementia. The service is free and their contact details are:

Website: www.dementiafriends.org.uk

Telephone: 0300 222 5855

Face-to-Face: Find details of their information sessions at www.dementiafriends.org.uk/sessions

Addiction

Frank

Frank is a friendly, confidential helpline offering advice, information and support for anyone affected by drugs. The service is free and their contact details are:

Website: www.talktofrank.com

Telephone: 0300 123 6600

Alcoholics Anonymous

For anyone who is worried about their drinking, and wants free, confidential information, help and support from other AA members. The service is free and their contact details are:

Website: www.alcoholics-anonymous.org.uk

Telephone: 0800 9177 650 Email: help@aamail.org

Face-to-Face: Find details of their local meetings at www.alcoholics-anonymous.org.uk/AA-Meetings

BeGambleAware

The National Gambling Helpline which is operated by GamCare, offers confidential advice, support and information on problem gambling. You can speak to an advisor for free 24 hours a day over the phone or Live Chat.

Website: https://www.begambleaware.org/ngsn

Telephone: 0808 802 0133